Click here to download free customer service games to break up the static chaos of. In activities that combine both customer service training activities. Free Games & Activities Free Games & Activities; Free Trainer Tips Blog. Customer Service Training activities. Leadership & Management activities. Free Training activities, games,icebreakers, energizers and exercises. There is no doubt that keeping your participants engaged is critical for you as a trainer in any class you deliver, not only because it’s more fun both for you and your participants to be in an engaging learning environment, but also to ensure you are bringing them value. Engagement leads to learning. U're probably thinking, easier said than done right? In fact, it's not really that hard. As long as you keep the following key concept in mind. Keeping your participants engaged can sometimes be challenging, that’s why it’s important for you to shift the focus away from your role as the trainer to the role of a facilitator. Making it about them Participants need to be engaged in discussions, have an input and feel that whatever they are contributing to the class matters. After all that’s why they are called participants they need to participate and not just passively listen to you lecturing 100% of the time. Be sure that you listen well, accept input, ask questions, encourage questions, and know when to be silent. Your main goal is to increase engagement and participation which will ultimately lead to learning. The best way to keep participants engaged: One of the best ways to keep your participants participating, ensure they remain engaged and also add some fun to learning is to involve them in an activity that's related to your topic to serve and highlight key learning points. Below you will find a plethora of training activities, feel free to tweak and use any of them on your next class to help you keep participants engaged physically and mentally and bring fun and excitement to your training program. Each of the activities below comes with a comprehensive explanation, however if you need further explanation or have any questions, just and we would be happy to answer any questions or offer any further needed clarification. Did you know that we just added a FREE review game to each of our It adds loads of fun and ends your training class on a high note! The game is all done in Power Point and comes packed with questions and answers around your so you can easily review the content of the training, enhance retention and ensure your training participants are engaged till the very end. Just split your class into teams that compete to win a final competition by answering questions and getting points in a series of fun rounds. That’s not all! ![]() ![]() ![]()
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March 2018
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